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Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping Policy – SeraphineJewelers.com

Contact Us: For any inquiries, reach out at seraphinejewelers@gmail.com

Shipping & Processing Policy

Shipping Cost: We offer FREE SHIPPING on all orders, worldwide!

Processing Times

  • Standard items: 1–2 business days to dispatch
  • Personalized items: Add 3–8 business days for crafting and quality check

Note: Most of our orders are personalized, which may extend fulfillment time.

Estimated Shipping Times (After Dispatch)

  • 🇺🇸 USA: 7–15 business days
  • 🇦🇺 Australia: 8–20 business days
  • 🇬🇧 UK: 5–9 business days
  • 🇨🇦 Canada: 8–15 business days
  • 🇪🇺 Europe: 6–15 business days
  • 🌍 Rest of World: 5–25 business days

⚠️ Please Note: All shipping timeframes are estimates and may vary due to external factors — including recent U.S. trade policy updates, customs delays, courier disruptions, and seasonal volume.

These challenges have led to temporary fulfillment slowdowns. Thanks for your patience and understanding!

Mother's Day Cutoff

Orders placed after April 23rd (USA) are not guaranteed to arrive in time for Mother's Day. We recommend ordering early.

Important Terms

  • Late delivery is not grounds for refund unless the package is confirmed lost by the courier.
  • Not eligible for cancellation once an item has shipped.
  • Tracking: Available after processing. Track here (may take 1–2 days).
  • Recipient Responsibility: Customs/delivery handling is up to the buyer. No refunds for failed deliveries.

Issues with Delivery?

Missing or Late (30+ days)? Email: seraphinejewelers@gmail.com

Lost/Stolen?

  • Contact your shipping carrier
  • File a local police report if theft is suspected
  • Still stuck? Reach out to us

Other Policies

  • Duty Tax: Rare, but buyer is responsible if applicable.
  • Order Cancellation: Valid only within 1 hour of purchase.
  • Damaged Packages: Contact us within 30 days with photo proof for refund/replacement.
  • Returns: Store credit for sale items. Refund for full-price items. Custom items non-returnable.
  • Do not return to sender address without support approval — it's not our return facility.