Please note:

1. Tracking information is only available once your order has been dispatched. You will receive an email notifying you that your order has been shipped, and a tracking number will be provided.
   
   
2. It can take up to 5 working days to dispatch your order during busy holiday periods (e.g. Black Friday). The standard processing time is just 1-2 business days.
   
   
3. Personalized items (e.g. engraved, custom photo uploads) take 3-7 working days to dispatch since each item is made to order, unique for each customer.
   

If you haven't received a tracking number:

• Please check your junk / spam email folder
• Reach out to our friendly support staff by emailing us at seraphinejewelers@gmail.com